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Certificate IV in Information Technology Support

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Code	Name	Questions	Actions
BSBCRT404	Apply advanced critical thinking to work processes	Edit Questions Questions used for all assessments in this unit
BSBXCS404	Contribute to cyber security risk management	Edit Questions Questions used for all assessments in this unit
ICTICT426	Identify and evaluate emerging technologies and practices	Edit Questions Questions used for all assessments in this unit
ICTICT427	Identify, evaluate and apply current industry-specific technologies to meet organisational needs	Edit Questions Questions used for all assessments in this unit
ICTICT429	Determine and confirm client business requirements	Edit Questions Questions used for all assessments in this unit
ICTICT441	Provide one-to-one instructions	Edit Questions Questions used for all assessments in this unit
ICTICT443	Work collaboratively in the ICT industry	Edit Questions Questions used for all assessments in this unit
ICTICT445	Connect and configure devices and hardware components	Edit Questions Questions used for all assessments in this unit
ICTICT446	Apply ICT service management principles	Edit Questions Questions used for all assessments in this unit
ICTICT451	Comply with IP, ethics and privacy policies in ICT environments	Edit Questions Questions used for all assessments in this unit
ICTPRG302	Apply introductory programming techniques	Edit Questions Questions used for all assessments in this unit
ICTSAS432	Identify and resolve client ICT problems	Edit Questions Questions used for all assessments in this unit
ICTSAS433	Update ICT client support procedures and assist with policy development	Edit Questions Questions used for all assessments in this unit
ICTSAS434	Action change requests and present updated ICT system to clients	Edit Questions Questions used for all assessments in this unit
ICTSAS436	Evaluate ICT system status	Edit Questions Questions used for all assessments in this unit
ICTSAS438	Implement maintenance procedures	Edit Questions Questions used for all assessments in this unit
ICTSAS441	Support ICT system software	Edit Questions Questions used for all assessments in this unit
ICTSAS442	Provide first-level remote help desk support	Edit Questions Questions used for all assessments in this unit
ICTSAS443	Support operating system users and troubleshoot applications	Edit Questions Questions used for all assessments in this unit
ICTSAS446	Fault find and troubleshoot ICT equipment, hardware and software problems	Edit Questions Questions used for all assessments in this unit

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